Refund policy

Regarding order cancellation, returns, and exchanges

For returns or exchanges, please contact us within 7 days of receiving the product. We will contact you regarding the return of the product.
If the item is returned due to customer circumstances (the item is not what you expected, the size doesn't fit, you ordered the item by mistake), etc., the return shipping fee and other expenses will be borne by the customer.
We cannot accept returns or exchanges in the following cases.

Products that have been used once
Products that are soiled, damaged, malfunctioning, defective, etc. due to the customer's responsibility (including odors such as cigarettes and perfume, adhesion of foundation and pet hair, etc.)
Products that have been repaired, washed, or cleaned by customers
Items for which it is impossible to confirm that the item was purchased at our store, such as when the delivery note, tag, etc. are lost.
If the product is not returned or the condition of the product deteriorates due to an accident during return shipping, we may not be able to accept returns or exchanges.
All products using sashiko, patchwork, and sakiori fabrics are one-of-a-kind items. This is a product that allows you to enjoy the aging and texture. These colors and patterns may differ from the product images. Product images are posted for illustrative purposes only. We cannot accept returns or exchanges for these reasons.

If the product falls under the category of initial defective product, we will bear the return shipping costs and other expenses. If you receive a defective item, please contact us immediately. We will arrange for replacement products. If a replacement product is not available, we will issue a refund.
In any case, we will only accept returned items if they are unworn and in the same condition as shipped, including packaging, tags, accessories, etc. A receipt or proof of purchase will also be required. In addition, both exchanges and refunds will normally be processed within 7 business days after the product arrives at our designated location.

For orders from overseas, we only accept returns. For exchanges, please return the product and place a new order.
If payment is made from overseas, currency conversion fees may be charged by the payment service or your credit card company. This currency conversion fee will also be incurred when canceling, but please note that this site cannot cover this difference.
Depending on the product, there may be slight differences between the numbers and the actual dimensions. In addition, the actual color may differ slightly depending on your PC environment, display, etc.

To initiate a return, please contact support@kurosawa-costume.jp.
Returns must be shipped to the following address:
2-10-14 Tamatsumi, Setagaya-ku, Tokyo 158-0087, Japan
*As we will reply by email, if you have set domain-specific reception to prevent spam, etc., emails from our store may not arrive correctly. Please check your settings so that you can receive emails from the following domains. (@kurosawa-costume.jp)
If your return is accepted, you will receive an email with instructions on how and where to ship your item. Items that are returned to us prior to a return request will not be accepted.

Corruption and problems
Please inspect your order upon receipt and contact us immediately if it is defective or damaged, or if you have received the wrong item. We will evaluate the issue and take appropriate action.

exchange
The fastest way to get what you want is to return your item and purchase a new item separately after your return has been accepted.

European Union 14-day cooling-off period
Notwithstanding the foregoing, if the Merchandise is being shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing a valid reason. As above, but the item must be in the same condition you received it, unworn or unused, with tags attached, and in the original packaging. A receipt or proof of purchase will also be required.

Refund
We will notify you once your return has been received and inspected. We will also let you know if your refund is approved or not. If approved, your refund will be automatically refunded to your original payment method within 10 business days. It may take some time for your bank or credit card company to process your refund and for you to be paid.
If more than 16 business days have passed since your return was approved, please contact us at support@kurosawa-costume.jp.