Usually, it will be sent automatically immediately after placing your order, but please make sure that the email address you registered is correct. Please also check your spam folder.
If you have specified domain settings, please set permission to receive "@kurosawa-costume.jp" and "shopify.com".
Please check the settings such as "PC mail rejection settings", and if they are rejected, please set them so that you can receive them. If you still cannot receive emails even after changing your settings, please try receiving emails using an email address other than your carrier email address. If possible, we recommend registering with a service other than your carrier email.
If the destination email address is a mobile phone company email (carrier email) such as "docomo.ne.jp," "ezweb.ne.jp," or "softbank.jp," depending on your settings, you may not receive our email.
To prevent any trouble, we recommend that you use an email address other than your carrier email, such as gmail.

Changes can be made prior to shipping preparation. Please contact us.

You can cancel your order before it is shipped.

We can ship worldwide. However, we cannot deliver to areas that are not serviced by our partner DHL.

Please check the size guide on the product page.

I think it is slightly larger than other brands, but please check the actual size as it varies depending on the product.

All products are made in Japan.

All prices include customs duties.

All prices include customs duties.

Usually ships within 7 business days.

All products have free shipping.

You can check the tracking number in the shipping completion email.

Only credit cards are accepted.

This may be possible depending on the settings of your credit card company.

Only unused products can be returned. For domestic deliveries, please contact us within 7 days of receiving the product; for international deliveries, please contact us within 14 days. Please note that return shipping costs are the responsibility of the customer.

If the item is returned due to customer circumstances (the item is not what you expected, the size doesn't fit, you ordered the item by mistake), etc., the return shipping fee and other expenses will be borne by the customer. If the product falls under the category of initial defective product, we will bear the return shipping costs and other expenses.

Please contact us with a photo. We will accept exchange or refund.

Guest purchases are also possible, but it is more convenient to register.

You are set to log in using a one-time password, so please check the one-time password sent to your email address.

We handle all genuine products.

Gift wrapping is not available.

Compatible with some regions.

Please contact us by email at support@kurosawa-costume.jp.

Changes can be made before shipping.

We are not responsible for any loss or damage to packages during transportation. Please contact the shipping company.

You can download it from my page.